tk9997 Privacy Policy

1. Introduction & Scope

tk9997 ("we", "us", or "our") operates the online casino and sports betting platform accessible at https://tk9997.vip (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with the Platform, whether as registered players, prospective players browsing our content, or visitors accessing publicly available pages.

This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for which we process it, the conditions under which we may share it with third parties, the security measures we employ, the retention periods we observe, and the rights available to you as a data subject. This Policy applies to all data processing activities conducted by tk9997 in connection with the Platform, including via desktop browsers, mobile browsers, and any associated applications.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. By accessing the Platform or creating an account, you confirm that you have read, understood, and accepted this Privacy Policy in full.

2. Data Controller Information

For the purposes of applicable data protection law, tk9997 is the data controller in respect of personal data collected through the Platform. All data-related queries, access requests, and complaints should be directed to our support team as set out in Section 15 of this Policy.

Our primary point of contact for data protection matters is reachable at: [email protected] (plain text — not a clickable link). We aim to acknowledge all data-related correspondence within 48 hours of receipt.

3. Data We Collect

tk9997 collects personal data from players through a number of channels, including the registration process, ongoing use of the Platform, payment transactions, communications with our support team, and automated technical systems. The categories of data we collect are set out in the table below.

We do not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health data) unless this is provided voluntarily in the context of a responsible gaming self-disclosure or required for regulatory compliance. Where sensitive data is provided in a responsible gaming context, it is processed solely for the purpose of protecting your wellbeing on the Platform.

4. How We Use Your Data

tk9997 processes personal data for the following purposes:

• Account Creation & Management: To register your account, verify your identity, maintain your account profile, and provide you with access to all Platform features.
• Payment Processing: To facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment methods; to detect and prevent payment fraud; and to comply with financial transaction reporting obligations.
• KYC & AML Compliance: To verify your identity and age (18+ requirement), screen against applicable watchlists, and fulfil our anti-money-laundering and counter-terrorism financing obligations.
• Game & Betting Services: To process your bets, calculate and credit winnings, maintain your game history, and provide a fair and technically reliable gaming experience.
• Responsible Gaming: To monitor betting patterns for signs of problem gambling behaviour, to apply and administer any deposit limits, cooling-off periods, or self-exclusion requests you have initiated, and to proactively intervene where required.
• Customer Support: To respond to your queries, complaints, and requests; to resolve disputes; and to maintain records of support interactions for quality assurance.
• Platform Security: To detect and investigate fraud, cheating, collusion, and unauthorised account access; to enforce our Terms & Conditions; and to protect the integrity of the Platform and its players.
• Marketing & Personalisation: To send you promotional offers, bonus notifications, and personalised recommendations — but only where you have provided your consent or where we have a legitimate interest, and always subject to your right to opt out at any time.
• Analytics & Improvement: To analyse usage patterns, measure performance, identify technical issues, and improve the features and content of the Platform.
• Legal Compliance: To comply with any applicable legal or regulatory obligation, including responding to lawful requests from public authorities.

5. Legal Bases for Processing

tk9997 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform our contract with you — specifically, to operate your account and deliver the gaming and betting services you have requested.
• Legal Obligation: Processing required to comply with applicable laws, including KYC, AML, and regulatory reporting requirements.
• Legitimate Interests: Processing carried out in pursuit of our legitimate business interests — such as fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided that those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily in the context of marketing communications and certain cookie categories. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

6. Cookies & Tracking Technologies

6.1 What Cookies We Use

tk9997 uses cookies and similar tracking technologies (including local storage and session tokens) on the Platform. Cookies are small text files stored on your device that help us recognise your browser across sessions, maintain your login state, and improve your experience. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled.
• Functional Cookies: Enable personalised features such as remembering your preferred language, currency display (BDT), and game lobby layout settings.
• Analytics Cookies: Collect aggregated, anonymised data about how visitors use the Platform — such as pages visited, session duration, and error events — to help us improve performance.
• Marketing Cookies: Used where you have given consent, to deliver relevant promotional content and measure the effectiveness of our marketing campaigns.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the Platform. Strictly necessary cookies cannot be disabled without significantly impairing the Platform's core functionality.

7. Third-Party Data Sharing

tk9997 does not sell your personal data. We may share your data with the following categories of third parties, solely to the extent necessary for the specified purpose:

• Payment Service Providers: Including bKash, Nagad, Dutch-Bangla Bank (Rocket), and Upay, for the purpose of processing deposits and withdrawals. These providers act as independent data controllers in respect of transaction data processed through their own systems.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity and screen against regulatory watchlists. All such providers are bound by strict confidentiality and data processing agreements.
• Game Technology Providers: Game studios and platform technology vendors (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive necessary technical data (such as session tokens and player IDs) to deliver their games on the Platform. These providers do not receive your full identity or financial data.
• Analytics & Security Providers: Providers of fraud detection, platform analytics, and cybersecurity services, who process data solely on our instructions and under confidentiality obligations.
• Legal & Regulatory Authorities: Where required by law, we may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction. We will, where permitted, notify you of any such disclosure.

All third-party service providers with whom we share personal data are required to implement appropriate technical and organisational security measures and to process data only in accordance with our documented instructions.

8. International Data Transfers

The Platform is operated primarily to serve players in Bangladesh. In some cases, data processing by our third-party service providers (such as cloud hosting infrastructure or game technology providers) may involve the transfer of personal data outside of Bangladesh. Where such transfers occur, tk9997 takes steps to ensure that appropriate safeguards are in place — including contractual clauses, data processing agreements, and vendor security assessments — to protect your data to a standard at least equivalent to that applied within Bangladesh.

9. Data Retention

tk9997 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. Our general retention guidelines are as follows:

• Active Account Data: Retained for the duration of your active account relationship with tk9997, plus a period of up to 5 years following account closure, to enable dispute resolution and regulatory compliance.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction, in accordance with financial record-keeping obligations.
• KYC & Identity Documents: Retained for a minimum of 5 years following the completion of the verification process or the closure of your account, whichever is later.
• Support Communications: Retained for up to 3 years from the date of the final correspondence in a given thread, to support dispute resolution and training quality assurance.
• Marketing Preferences: Retained for as long as you hold an account and for 12 months following account closure, to honour opt-out requests and prevent inadvertent re-contact.
• Technical & Log Data: Typically retained for 12 months, after which it is aggregated, anonymised, or deleted.

When personal data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be associated with any identified or identifiable individual.

10. Your Privacy Rights

As a data subject, you hold the following rights in respect of your personal data held by tk9997. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests without undue delay and within 30 days of receipt, unless an extension is required, in which case we will notify you accordingly.

Please note that certain rights are subject to limitations under applicable law. For example, the right to erasure cannot override mandatory financial record-keeping or AML obligations. We will clearly explain any such limitations when responding to your request.

11. Children's Privacy

The tk9997 Platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been created by or on behalf of a minor, we will immediately suspend the account, void any associated transactions, and permanently delete the relevant personal data. If you believe a minor has accessed the Platform, please contact us immediately at [email protected].

12. Marketing Communications

Where you have provided your consent to receive marketing communications, tk9997 may contact you by email or SMS with information about promotions, bonuses, and news relevant to your interests on the Platform. You may withdraw your consent and unsubscribe from marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email;
• Updating your communication preferences in your account settings; or
• Contacting our support team at [email protected].

Withdrawal of consent does not affect the lawfulness of any marketing sent prior to the date of withdrawal. Please note that even after opting out of marketing, we may still send you transactional and account-management communications — such as deposit confirmations, withdrawal notifications, and security alerts — as these are not marketing in nature and are required to service your account.

tk9997 maintains a strict policy against sending any marketing communications to players who have self-excluded or applied a responsible gaming cooling-off period to their account.

13. Security Measures

tk9997 employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Password hashing using industry-standard one-way cryptographic algorithms;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular penetration testing and security audits of Platform infrastructure;
• Real-time fraud and anomaly detection systems monitoring for suspicious account activity;
• Secure, access-controlled data storage environments for all personal and financial data.

While we take every reasonable precaution to protect your data, no system is entirely immune to risk. In the event of a data breach that poses a significant risk to your rights and freedoms, tk9997 will notify affected players promptly and take all necessary remedial steps.

14. Changes to This Policy

tk9997 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform functionality. When material changes are made, we will notify registered players via the email address associated with their account and/or via a prominent notice on the Platform, at least 14 days prior to the effective date of the change. The updated Policy will always be accessible at https://tk9997.vip/privacy-policy and will display the date on which it was last revised. Your continued use of the Platform after the effective date constitutes acceptance of the updated Policy.

15. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact the tk9997 data protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the Platform interface
• Response Time: We aim to acknowledge all privacy queries within 48 hours and provide a substantive response within 30 calendar days.

If you are not satisfied with our response to your complaint or data request, you have the right to escalate the matter to the relevant supervisory authority or seek independent legal advice. tk9997 will cooperate fully with any investigation by a competent authority.